Effective Date: July 10, 2026

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At FTG Off-Road, we take pride in offering quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help.

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Returns

We accept returns of eligible items within 30 days of the delivery date.

To qualify for a return, items must:

• Be unused and in their original condition.

• Include all original tags, packaging, and accessories (if applicable).

• Be free from damage, odors, stains, or excessive wear.

Proof of purchase is required for all returns.

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Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Custom or personalized products.

• Made-to-order merchandise.

• Clearance or final sale items.

• Gift cards.

• Decals that have been applied or removed from their backing.

• Electrical components or installed vehicle parts (unless covered under the manufacturer's warranty).

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Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your order. Include your order number, a description of the issue, and photos of the item and packaging so we can resolve the problem promptly.

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Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

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Exchanges

We gladly exchange eligible items for a different size or color, subject to product availability.

If the requested item is unavailable, we may issue a refund or store credit.

Customers are responsible for return shipping costs for exchanges unless the exchange is due to our error or a defective product.

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Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped.

• The product arrived damaged.

• The product is defective.

We recommend using a shipping service that provides tracking, as FTG Off-Road is not responsible for returns lost in transit.

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Order Cancellations

Orders may be canceled only if they have not yet entered production or shipped.

Custom, personalized, or made-to-order items cannot be canceled once production has begun.

If you need to cancel an order, please contact us as soon as possible.

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Manufacturer Warranties

Some products sold by FTG Off-Road may include a manufacturer's warranty. Warranty claims are subject to the manufacturer's terms and conditions and may require direct coordination with the manufacturer.

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Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

FTG Off-Road
Poplar Bluff, MO

Email: ftgoffroad@gmail.com

Website: https://www.ftgoffroad.com