Shipping Policy

Effective Date: July 10, 2026

Thank you for shopping with FTG Off-Road! We appreciate your support and strive to get your order to you as quickly and accurately as possible.

Order Processing

Orders are typically processed within 2–5 business days after payment has been received. Orders are processed Monday through Friday, excluding holidays.

Please note that processing times may be longer during sales, holidays, product launches, or other high-volume periods.

Custom or made-to-order items may require additional processing time. If this applies to your order, the estimated production time will be listed on the product page or communicated to you after purchase.

Shipping Methods

We ship throughout the United States using trusted carriers such as:

USPS
UPS
FedEx

The shipping carrier used will depend on your order size, weight, and destination.

Shipping costs are calculated at checkout based on your order and delivery location.

Delivery Estimates

Estimated delivery times after your order has shipped:

Standard Shipping: 3–7 business days
Expedited Shipping (if available): 1–3 business days

Delivery times are estimates only and cannot be guaranteed.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to update after receiving your shipment confirmation.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before placing your order.

FTG Off-Road is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately. We will do our best to update the address before your order ships.

Lost, Delayed, or Damaged Packages

Once a package has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package is:

Delayed
Lost
Damaged during shipping

Please contact us as soon as possible. We will assist you in filing a claim with the carrier whenever applicable.

International Shipping

At this time, FTG Off-Road primarily ships within the United States.

If you are located outside the U.S. and would like to place an order, please contact us before purchasing to discuss available shipping options.

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Local Pickup (If Offered)

If local pickup is available, you will receive an email when your order is ready.

Please wait until you receive confirmation before arriving for pickup.

Order Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to make changes or cancel it.

Contact Us

If you have questions regarding your order or shipping, please contact us:

FTG Off-Road
Poplar Bluff, Missouri

Email: ftgoffroad@gmail.com
Website: https://www.ftgoffroad.com